Dearest help and support
Quick answers about pairing, widgets, new phones, unpairing and your account. Still stuck? Email us.
Stuck? We will sort it.
Alex
Pairing with a code
One of you creates a code in the app and shares it. The other enters it, and the person who made the code accepts the request. Codes last 24 hours, so ask for a fresh one if yours has expired.
Widgets not updating
Open Dearest once so it can sync, and check that you are online. If a widget has gone missing, add it again from your home screen, or open Settings and choose Home screen to see every widget.
Moving to a new phone
Before you switch, link your Google or Apple account in Dearest. On the new phone, sign in with the same account and your space comes with you. A guest space with no linked account may be lost when you change phones.
Lost or shared phone
If you lose a phone, open Settings, then Account, and choose Sign out everywhere else. You can also lock Dearest with a code or fingerprint, and hide notes on the lock screen, so nothing shows when someone else holds your phone.
Taking a break
If you need some quiet, Dearest lets you take a break for a day, a week or until you end it. Notifications go silent, and your love sees that you are taking a little break. Unpairing is separate, and you can do it at any time.
Unpairing and deleting
Unpairing stops sharing at once and keeps your memories for 30 days, so you can pair again and bring them back. To delete your account, go to Settings. It removes what you sent, your profile and your journal, and it cannot be undone.
Subscriptions and contact
To manage a subscription, open Settings and choose Manage subscription. For anything else, write to us through the contact form at dearestlove.app/contact, or email support@dearestlove.app. Tell us which phone you use and what happened, and we will reply by email.
Questions people ask
My pairing code does not work. What now?
Check that you typed it exactly and that it is under 24 hours old. The code owner must also accept your request. Ask for a fresh code if you need one.
Can I get my memories back after unpairing?
Yes, for 30 days. Pair again and choose to bring them back. After 30 days they are deleted and cannot be recovered, so download a copy first if you want one.
How do I contact support?
Email support@dearestlove.app. Tell us which phone you use and what happened, and we will reply as soon as we can.
How do I delete my account?
Open Settings and choose to delete your account. It removes what you sent, your profile and your journal. Deleting does not cancel a subscription, so cancel that in your store.
How do I keep a copy of our memories?
Use Download a copy in Settings whenever you like. It saves your memories, answers, photos and doodles to a file you keep, which is worth doing before you unpair or delete your account.
Who is Dearest for?
Dearest is for adults aged 18 or older. You can only pair with an adult who has agreed to pair with you, and pairing needs a code and their yes.
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